Uptime & Reliability

Service Level Agreement (SLA)

Viddarpan guarantees a 99.9% Uptime SLA for all enterprise customers. We understand that our platform is the central nervous system of your school, and downtime directly impacts educational delivery and administrative efficiency.

Historical Performance

Over the past 12 months, Viddarpan has maintained a global uptime of 99.95%.

You can view real-time metrics, historical data, and current incident reports on our public status page: status.viddarpan.com

How We Achieve Reliability

1. Redundant Infrastructure: We operate across multiple cloud availability zones. If one data center experiences an issue, traffic is automatically routed to healthy zones without service interruption.
2. Zero-Downtime Deployments: We utilize rolling updates and blue/green deployments, meaning we can release new features and security patches without taking the system offline.
3. Proactive Monitoring: Our engineering team monitors thousands of metrics per second. We are automatically alerted to potential issues (e.g., high database latency or increased error rates) often before they affect users.

Scheduled Maintenance

While we strive for zero-downtime updates, significant database migrations or major infrastructure upgrades occasionally require planned maintenance windows.

• Notification: We notify school administrators at least 7 days in advance of any planned maintenance.
• Timing: Maintenance is always scheduled during off-peak hours (typically weekends between 2 AM and 4 AM local time) to minimize disruption to school operations.